Privacy Policy

Privacy Policy

Effective Date: February 1, 2026 Last Updated: February 1, 2026

Flux is a product of Socium IT (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and protect your information when you use the Flux platform at fluxiod.com and app.fluxiod.com (the “Service”).

Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, company name, and phone number provided during registration.
  • Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration.
  • Connection Data: Lumen Internet on Demand connection identifiers, bandwidth schedules, and usage metrics retrieved via the Lumen API on your behalf.
  • Payment Information: Billing details processed through our third-party payment processor. We do not store full credit card numbers on our servers.
  • Technical Data: IP address, browser type, device information, and operating system.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Flux Service.
  • Communicate with you about your account, support requests, and service updates.
  • Process payments and manage your subscription.
  • Retrieve and display your Lumen IoD connection data via the Lumen API.
  • Monitor service performance and diagnose technical issues.
  • Comply with legal obligations.

Third-Party Services

Flux integrates with the Lumen API to retrieve and manage your Internet on Demand connection data. Your use of Lumen services is governed by Lumen’s own terms and privacy policies. We also use third-party services for payment processing, analytics, and infrastructure hosting. These providers only receive the minimum data necessary to perform their functions.

Cookies

We use essential cookies to maintain your session and remember your preferences. We may also use analytics cookies to understand how the Service is used. You can control cookie settings through your browser preferences.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you are located in the European Economic Area or California, you may have additional rights under applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Socium IT Email: support@sociumit.com Website: https://www.sociumit.com